Normal shipping

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping charges for your order will be calculated and displayed at checkout.

International shipping

We currently offer a flat rate of £25 for shipping outside of the UK for all orders through the website. 

If you would like get a more accurate shipping cost, get in touch with us at shop@revelin.co and let us know where you are and which items you would like. We'll do our best to get you what you want!

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We will endeavour to include the relevant duties and taxes at checkout. However, these duties are taxes are subject to the authorities in your destination country so we cannot guarantee that you won't be charged additional fees. 

How do I check on the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@revelin.co with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

See Refund Policy for full information.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@revelin.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@revelin.co.